Warranty PolicY

Spa Electrics Pty Ltd, AUSTRALIA (Spa Electrics) grants the following limited warranty to the first person ("the owner"). for whom the underwater (pool and spa) light (“the product”) is installed.

A. Spa Electrics will, in its option, repair or replace any defective part of the product during the first (12) TWELVE month period or the stated warranty period in the product’s owner’s manual, commencing from the date of installation of the product.

B. To make a claim under this product warranty, you agree:
i.   To produce an original invoice or other proof of purchase document disclosing the purchase date or installation date.
ii.  That Spa Electrics reserves the right to determine, in relation to each warranty claim, whether the Product shall be returned to Spa Electrics for repair or whether warranty service will be provided in the field.
iii. If a technician is needed to service the light, the pool water must be lowered to a serviceable level. The owner is responsible for all costs related to lowering the pool water for access and rebalancing of the pool chemistry.
iv. Should warranty service be provided in field and upon assessment it is deemed to be a non-warranty issue, any call out charge fee will be charged to the owner.
v.  To notify Spa Electrics of any warranty-related issue as soon as reasonably possible after such issue becomes evident.
vi. To meet any other expenses associated with making a claim under this product warranty.

C. This product warranty specifically excludes:
i.   Any defects arising from:
    a.   The improper installation, use or handling or other improper dealings with the product;
    b.   Failure to observe and comply with the instructions for the installation and use of the product provided;
    c.   The use of substitute or replacement parts not provided by Spa Electrics;
    d.   The product being opened, modified or repaired by any unauthorized person;
    e.   The use of transformers not supplied by Spa Electrics or transformers that are not compliant  with Product Installation Instructions           and/or relevant Australian Standards / wiring rules for use  with swimming pools.
    f.    Any damage caused by the external power supply (i.e. spikes / surges)
    
ii.  Removal and re-installation of the product;
iii. The cost of returning the product to Spa Electrics;
iv. The repair or replacement of the product, except by Spa Electrics; and
v.  Personal injury, property damage or economic loss, however caused.
vi. All costs related to lowering the pool water for access and rebalancing of the pool chemistry.

This product warranty is offered in addition to any other rights and remedies you may have under law which Spa Electrics cannot exclude.

To make a claim under this product warranty, please contact our Customer Service Department on 03 9793 2299 or submit an online warranty claim at www.spaelectrics.com.au/warranty